Join Australia's Leading Roadside Assistance & Towing Provider!

Who We Are
Nationwide Group (NWG) is Australia’s largest provider of emergency roadside assistance, towing, transport, and storage solutions. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement, road authorities, and Australian automotive clubs. With a workforce of over 700 team members—including 400+ dedicated drivers—we operate 24/7, 365 days a year, ensuring safety, reliability, and integrity in everything we do.

About the Role
We’re looking for a committed, motivated, and detail-oriented individual to join our team at the Sunshine Impound Facility on a 12 month fixed term contract. As an Impound Coordinator, you’ll be responsible for managing the safe and efficient movement of vehicles, equipment, and machinery while ensuring compliance with company policies and legal requirements. You’ll also liaise with law enforcement, tow truck drivers, and vehicle owners to maintain smooth operations.

Key Responsibilities:

• Oversee the impoundment process in line with company policies and legal guidelines.

• Coordinate the safe and damage-free movement of all vehicles, plant, and equipment.

• Maintain an organised, clean, and secure impound facility.

• Accurately record and track all incoming and outgoing vehicles, plant, and equipment.

• Provide professional and courteous service to customers, including police, councils, authorities, and members of the public.

• Build strong relationships with key stakeholders and assist with inquiries as needed.

Skills & Experience:

• Strong attention to detail and organisational skills.

• Excellent customer service and communication abilities.

• Critical thinking and decision-making skills.

• Ability to work assertively and professionally under pressure.

• Desirable: Forklift High-Risk Licence & Heavy Vehicle Driver’s Licence.

Why Join Nationwide Group?
At NWG, we offer more than just a job—we provide a rewarding career with opportunities for growth and development. Here’s what you can expect:

Employee Assistance Program – Supporting your wellbeing.
Professional Development – Award-winning training and upskilling.
Career Growth – We prioritise internal promotions!
Supportive Team Environment – Work alongside a friendly, dedicated team.

If you’re looking for a stable, fulfilling career with a company that values its people, we’d love to hear from you!

How to apply

To APPLY, please submit your resume and cover letter.

Successful candidates will be required to undergo a police check.

Nationwide Roadside Services is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted applicants will be contacted.