Join Australia's Leading Roadside Assistance & Towing Provider! 

Join Nationwide Group (NWG), Australia’s largest provider of emergency roadside assistance, towing, transport, and storage solutions! As a trusted partner of RAC, we operate 24/7, 365 days a year, ensuring safety, reliability, and integrity in everything we do. With over 700 team members and 400+ dedicated drivers, we partner with government agencies, law enforcement, and major automotive clubs to keep Australia moving.

We are looking for a highly organised and detail-oriented Operations Coordinator to oversee Patrol and Van audits, staffing levels, and performance standards, ensuring seamless daily operations.

What You’ll Do:

Monitor & Optimise Performance – Track Patrol performance & KPIs, proactively addressing shortfalls and notifying management of any potential gaps.
Manage Scheduling & Compliance – Oversee RAC scheduling requirements, ensure compliance with auditing standards, and coordinate vehicle preparation, including registrations and equipment setup.
Investigate & Resolve Issues – Handle roadside complaints professionally and efficiently, ensuring customer satisfaction and continuous operational improvements.
Support Management & Daily Operations – Provide on-call assistance on a rotational basis, maintain records and systems, and contribute to various ad hoc projects.
Drive Collaboration & Leadership – Build strong relationships with internal teams and conduct regular operational meetings with RAC representatives.

What You Bring:

Administrative Expertise – Proven experience in record-keeping, system management, and compliance auditing.
Problem-Solving Mindset – Ability to analyse issues, identify solutions, and implement effective strategies.
Strong Communication & Leadership – Ability to build relationships, influence stakeholders, and support management decisions.
Time Management & Accountability – Ability to juggle multiple priorities while maintaining efficiency and quality.
Technical & Compliance Knowledge – Understanding of KPIs, scheduling, vehicle operations, and industry standards.

Why Join NWG?

Be part of a trusted, industry-leading organisation
Career growth & professional development opportunities
Work with a supportive team & experienced leaders
Employee benefits program – including accommodation & insurance discounts
Free onsite parking & employee assistance programs

If you’re looking for a stable, fulfilling career with a company that values its people, we’d love to hear from you!

How to apply

To APPLY, please submit your resume and cover letter.

Successful candidates will be required to undergo a police check.

Nationwide Roadside Services is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted applicants will be contacted.