• Supportive and Collaborative Team
• Free onsite Parking, Gym and Employee Benefits
• Noble Park Location

Who we are:
Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs. We have a workforce more than 800 representatives, including 600+ drivers who pride themselves on safety, reliability and integrity operating 24 hours a day, 365 days a year. 

About the role:

Step into a pivotal role where you’ll be part of a team that ensures every customer interaction runs like clockwork.  You’ll be part of a dynamic team that manages scheduling, dispatching, and proactively communicating ETAs with both our TTO's and customers. If you thrive in fast-paced environments, love solving problems on the fly, and want to be the driving force behind outstanding customer service, this is your time to shine.

What we're looking for:

• Strong communication skills – Ability to communicate clearly and professionally with internal teams, TTOs (Tow Truck Operators), members and customers.
• Customer service experience – Previous experience in a customer service and coordination role is preferred.
• Time management and organisation – Capable of handling multiple tasks, prioritising effectively, and working under pressure.
• Attention to detail – High level of accuracy when recording data, managing bookings, and verifying job completion.
• Team player – Willingness to work collaboratively and support colleagues across departments.
• Problem-solving skills – Ability to respond to challenges quickly and escalate issues when necessary.
• Technical proficiency – Comfortable using phone/email systems and booking software (training will be provided).
• Results-oriented – Motivated to meet personal and team KPIs and contribute to overall service excellence.

Why Join Us?

• Work with a supportive and collaborative team and have great opportunities to develop and grow in your role.
• Be part of a company that values Thriving People and meaningful workplace experiences, living our IACT (Innovation, Accountability, Care & Team) values every day.
• A great suite of Employee Benefits, including flexibility, discounted insurances, accommodation and free onsite parking + gym, to name a few.
• Grow your career in an organisation committed to professional development.

          How to apply:

To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.