We have an exciting opportunity for a passionate and energetic individual to join our Impound team!

• Benefits include insurance and accommodation discounts!
• Sunshine West Location
• Strong safety-first culture
• Australia’s leading towing and transport company

Who we are

At Nationwide Group (NWG), we don’t just tow vehicles—we move with purpose, backed by a reputation for safety, reliability, and operational excellence. As a proud subsidiary of RACV, we’re the engine behind Australia’s largest provider of emergency roadside assistance, transport and storage solutions. With over 750 dedicated team members—more than 550 of them behind the wheel—we support government agencies, law enforcement, automotive clubs and more to keep Australia moving 24/7.

About the role

We are seeking a committed, dedicated, motivated, and passionate individual to be part of our Sunshine Impound team. 

The role requires coordinating the efficient and safe movement of all vehicles, plant, equipment and machinery to ensure they are accepted, stored, recorded, released and disposed of correctly in line with the relevant contractual, company and legislative requirements. You will also be responsible for coordinating with law enforcement, tow truck drivers, and vehicle owners.

Key Responsibilities

• Coordinate the impoundment process according to company policies and legal requirements.
• Coordinate the efficient, damage free and safe movement of all vehicles, plant and equipment and ensure they are maintained in an organised manner. 
• Ensure the Impound is kept clean, secure and safe at all times.
• Accurately and correctly record and communicate all vehicles, plant & equipment that arrive at the Sunshine Impound 
• Liaise with all customers including Tow Truck Operators, Police, Councils, Authorities, members of the public and staff in a professional and courteous manner. 
• Build rapport with key customers and assist with any queries or requests in line with company policies and procedures. 

Who are you?

• Superior attention to detail
• Strong customer focus
• Critical thinking & decision making 
• Strong written & verbal communication 
• Forklift Licence (desirable)
• Heavy vehicle drivers’ licence (desirable)

Why join Nationwide Group?

• Supportive local team, and great wider support functions
• Generous employee benefits including insurance discounts and accommodation perks!
• Opportunities for career progression across a national network
• 24/7 access to our Employee Assistance Program (EAP) for you and your family

How to apply

To APPLY, please submit your resume and cover letter.

Successful candidates will be required to undergo a police check.

No recruitment agencies please.

Please note only shortlisted applicants will be contacted.