Service Delivery Coordinator - NSW
Job No:
NWG300
Location:
Sydney
At Nationwide Group, we’re proud to play a key role in keeping Australia moving. As leaders in towing, transport, and roadside services, we’re trusted by customers nationwide to deliver safe, reliable, and efficient solutions.
A Service Delivery Coordinator plays an important part in keeping our fleet running safely and efficiently. You will be responsible for vehicle compliance, equipment coordination, and day-to-day support for our operators across NSW and beyond.
If you thrive in a fast-paced environment, enjoy variety, and love the challenge of balancing customer service, compliance, and operational efficiency, we would love to hear from you!
What You’ll Do
- Oversee all aspects of vehicle compliance - registrations, servicing, inspections, and licensing
- Support tow truck operators to remain compliant with policies, permits, and performance standards
- Coordinate minor truck repairs, manage after-hours breakdowns, and maintain strong supplier and repairer relationships
- Manage truck stock, equipment, and test & tag schedules
- Collaborate with the operations team to ensure resources are in place to meet KPIs, contracts, and customer demand
- Assist with incident investigations, complaints, and resolution processes
- Keep fleet facilities safe, functional, and well-maintained
- Generate reports, process invoices, and maintain accurate fleet administration
About You
To succeed in this role, you will bring a mix of organisation, problem-solving, and people skills. Our ideal fit will:
- Be highly organised and detail-focused, supporting day to day admin while keeping an eye on compliance
- Stay calm under pressure and think quickly when unexpected issues arise
- Communicate confidently, whether it’s with operators, mechanics, or managers
- Take a hands-on approach when it comes to vehicle or stock management
- Have a customer-first mindset, balancing service quality, cost, and efficiency
- Be adaptable and enjoy the variety of no two days being the same
- Comfortable using a range of computer systems and applications
- Bring experience in fleet, transport, logistics, or a similar operational role (desirable)
Why Join Us?
At Nationwide Group, you’ll be part of a national business with a strong reputation. Here’s what you can look forward to:
- A chance to make a genuine impact in how we deliver service to our customers and partners
- A role that’s diverse, fast-moving, and rewarding
- A supportive, hardworking, and fun team environment
- Opportunities to build your skills in operations, compliance, and service delivery
- Generous discounts and employee benefits (discounted insurances, accommodation, and more)
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
We welcome and encourage applicants from all backgrounds, identities, and experiences to apply. We are committed to fostering a diverse, inclusive, and equitable environment where everyone's unique perspectives are valued.
